Login

Country

Your shopping cart · 0 items

Your cart is empty

Terms of service

Terms and Conditions – Primal Gems UG (haftungsbeschränkt)

1. Scope of Application

These Terms and Conditions apply to all purchases, orders, and use of the online store (“webshop”) operated by Primal Gems UG (haftungsbeschränkt), available at www.primal-gems.com. By accessing, browsing, or using our webshop, you confirm that you have read, understood, and agreed to be bound by these terms.

Primal Gems UG (haftungsbeschränkt) reserves the right to modify or update these Terms and Conditions at any time. Changes take effect upon publication on the website. It is your responsibility to review the latest version regularly. Continued use of the webshop following any updates constitutes your acceptance of those changes.

2. Product Information

Primal Gems UG (haftungsbeschränkt) offers high-quality skincare products intended for cosmetic use only. We strive to provide clear, accurate, and up-to-date information for all products listed in our webshop. This includes:

  • Product descriptions and intended use

  • Ingredient lists

  • Pricing and stock availability

  • Usage instructions and warnings

Important Disclaimer:
All products are for external use only. This means:

  • Apply only to the skin.

  • Do not ingest, inhale, or use in the eyes, mouth, nose, ears, or intimate areas.

  • Avoid application to broken, inflamed, or irritated skin unless otherwise specified.

Before use, always read the product label and instructions carefully. Perform a patch test before first use, especially if you have sensitive skin or known allergies.
Primal Gems UG (haftungsbeschränkt) accepts no liability for adverse reactions resulting from misuse, individual sensitivities, or failure to follow instructions.

3. Orders and Payment

By placing an order through the webshop, you make a legally binding offer to purchase the selected product(s) from Primal Gems UG (haftungsbeschränkt).

Prices
All prices are displayed in the currency selected during checkout. Prices exclude shipping fees, VAT (where applicable), and any import duties or taxes imposed by your country.

Payment
Payment is due at the time of order using the payment methods available at checkout. Primal Gems UG (haftungsbeschränkt) accepts major credit cards, PayPal, and other secure payment options.

Order Acceptance
You will receive an email confirmation after placing your order. This confirmation does not constitute final acceptance.
Primal Gems UG (haftungsbeschränkt) reserves the right to cancel or reject orders in cases of:

  • Pricing errors

  • Technical issues

  • Payment problems

  • Suspected fraud

  • Violation of these terms

4. Shipping and Delivery

Primal Gems UG (haftungsbeschränkt) strives to dispatch orders promptly. Estimated delivery times are shown at checkout and may vary by location and availability.

Orders are shipped to the delivery address you provide. Please ensure all details are correct. Risk transfers to the customer upon handover to the shipping carrier. Primal Gems UG (haftungsbeschränkt) is not liable for delays, customs issues, or damage during transit.

For full details, refer to our Shipping & Delivery Policy.

5. Right of Withdrawal and Returns

Under EU law, you have the right to withdraw from your purchase within 14 days of receiving the goods, without providing a reason.

To exercise this right, contact Primal Gems UG (haftungsbeschränkt) by email at support@primal-gems.com with a clear statement of your decision.

Return Conditions:

  • Products must be unopened, unused, and in their original packaging.

  • Opened or used skincare products cannot be returned for hygiene reasons, unless they are defective.

  • Return shipping costs are your responsibility unless otherwise agreed.

Refunds will be issued after inspection and approval of the returned goods. See our Return & Refund Policy for full details.

6. Warranty and Liability

You are entitled to your statutory warranty rights under German law.

Primal Gems UG (haftungsbeschränkt) accepts no liability for adverse effects resulting from misuse or failure to follow product instructions. Results may vary depending on skin type, condition, and external factors. Always perform a patch test before full use.

Limitation of Liability:
To the fullest extent permitted by law, Primal Gems UG (haftungsbeschränkt) disclaims liability for indirect, incidental, or consequential damages arising from product use or webshop access.

7. Retention of Title

All products remain the property of Primal Gems UG (haftungsbeschränkt) until payment has been received in full.

8. Privacy and Data Protection

Primal Gems UG (haftungsbeschränkt) is committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR) and applicable German data protection laws.

We collect and process only the data necessary to fulfill your order, communicate with you, and improve our services. For full details, please refer to our Privacy Policy.

By using our webshop, you consent to the collection and processing of your data as described.

9. Intellectual Property

All materials on this website, including product names, images, designs, logos, and written content, are the intellectual property of Primal Gems UG (haftungsbeschränkt) or its licensors.

Any unauthorized copying, modification, or distribution is strictly prohibited.

10. Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of the Federal Republic of Germany, excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG).

If a dispute arises, the court of jurisdiction is the registered office of Primal Gems UG (haftungsbeschränkt) in Meerbusch, Germany, provided the customer is a merchant or legal entity under public law.

Consumers may also bring claims in their country of residence in accordance with applicable consumer protection laws.

11. Contact Information

Primal Gems UG (haftungsbeschränkt)
An der Rheinbahn 31
40670 Meerbusch
Germany

Email: support@primal-gems.com
VAT ID: DE453496754
Commercial Register: HRB 24436, Amtsgericht Neuss

Effective Date: May 5, 2025